FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Palmilla in sunny Pensacola, FL, we offer a range of thoughtfully designed floor plans, from cozy studios to spacious three-bedroom apartments. Our FAQs page is your go-to resource for insights about our vibrant community and features. Browse now to uncover the answers you seek!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    Yes, you can be added to the waitlist.


  • Are there short-term or flexible lease options available?

    We offer 7-month to 15-month terms.

  • Do prices change based on lease term or floor plan?

    Yes, we use rent-maximizing software.

Application & Leasing

  • What is the application process and timeline?

    Select one of the desired units online and submit your application through our website. The decision will be emailed to you within 1-2 business days.

  • What documents are required to apply?

    Completed application. Income documents or rental verification will be requested if any discrepancies are found.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment without an in-person visit.


Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    Application: $75/applicant, admin fee: $250/household, no deposits.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Pet rent: $30, covered garage: $75, valet trash: $25, trash: $5, internet: $75, package room: $15, pest control: $5, storage: $55, $85, $100, or $120 depending on size.

  • What payment methods are accepted?

    Online through Bilt (preferred), certified funds.

  • Are late fees charged for late rent, and when?

    10% of total rental payment on the 4th.

Resident Policies

  • What is the guest policy?

    Park in the designated guest spaces. Any guest staying over 6 days needs to be reported to the office.

  • What is your smoking policy?

    We are a no-smoking property.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    The pool is open dawn to dusk. The co-work space, social lounge, and gym are fob access and open 24 hours.

  • Are there community events or resident programs?

    We have 4 resident events a month.

Parking & Transportation

  • Are parking permits required?

    Yes, parking permits are required.


Utilities & Services

  • How do I set up electricity, water, and internet?

    Internet is included in your rent each month. Water is billed through Conservice, which you can pay with your rental payment each month. Electricity is through Florida Power & Light Northwest and will need to be set up through them at 1-800-226-3545.

  • What internet or cable providers service the community?

    AT&T is our service provider, and Wi-Fi is already on in your unit.

  • Is renters insurance required?

    Yes. You may provide your own or use our provider, Stern Risk, for a fee each month.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Valet trash: $25, trash: $5, pest control: $5. Unfortunately, we do not provide recycling.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes, the phone number is 850-750-9813. Leave a detailed message and the tech will call you back.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we have ADA-accessible apartments.